Star 5 Plumbing? More like 5-star Plumbing!
The 105 degree days in Vegas have been grueling, but after my water heater resigned in protest, I appreciated having to merely endure a lukewarm shower rather than one that would have clattered my teeth and chilled my bones.
Being a top-notch interweb gumshoe, I was able to pinpoint the failure. Being a city boy with a complete lack of handy skills, I could proceed no further.
So I called Mike. Mike, the owner of the business, is on point. I called him at 7 in the evening and was forwarded to his personal number. He answered, listened to my description of the fault, asked me several questions, provided me with a ballpark estimate, and asked me to text him some photos and other miscellaneous information. I did so a little later and he again responded within minutes.
The following morning, he got an early start and quickly notified me of his availability. I asked him if he could show up relatively late in the day and he was able to accommodate. He arrived with all his equipment, diagnosed the problem, provided a fixed price for his labor, and promised to return the next day with the replacement part, which he also told me was still under warranty.
Note: most water heaters come with a 6-year warranty. Check your serial number against the manufacturer.
Note: I called 5 other businesses, a mix between plumbers and electricians -- 3 refused to provide quotes, and 2 gave me higher estimates.
Note: Mike speaks with a heavy Bulgarian accent. For clarity's sake, recommend text over phone for initial discussion.