I've been here a bunch of times. Usually the food is good but the service is super slow. On this particular day I ordered a chicken sandwich. I ordered it at 1130 and my sandwich came out at 1225, finally!!
Every time I've been here I've ordered the chicken sandwich because it's good. This time I did the same thinking no problems and it's good. We were the only people on the place when we sat down. So we sat down with two kids and two adults and they brought us chip and dip (good start). They took our order and then a minute or two later two more people came in and took their time ordering. We waited and waited and at 12 after the other patrons received their orders and were almost done my husband went up and asked where our food was. The waiter said oh I'll check on it. After checking he came to our table with my husband's order. He said the chicken sandwich will be out in a minute or two.
We waited my husband finished his sandwich and we asked again where is my freaking sandwich. The waiter said 'oh I'm not sure I'll ask again'. Sorry but you should be on top of this!! He came back and said it will be out in a little over 10 minutes. Mind you it's now 1215 and I ordered at 1130. He then came out and said 'they forgot to make yours and then they were out of chicken and then they had to butcher a chicken and that's why it's taking so long.' If I would have known this 20-30 minutes ago I would have ordered something else!
Finally my food came out and he said it was free since we had to wait so long. A few things... 1 I understand the kitchen messes up sometimes, but our waiter should have been paying attention especially since we were his only table! 2 where the hell was the owner or manager? Well she came by to say how cute my baby was but never came back to explain the problem or apologize. 3 55 minutes is entirely too long to wait for a sandwich! I'm so disappointed. I probably won't be back again!