i love my cut, have been going for years. work full time and usually can only make the last appointment of the day and prefer that they not make me pre pay for the cut/color so they can close ther register out, as i would like to see my outcome before i have to pay. but if that is my only complaint than you know sassoon is a wonderful salon. i get rave reviews every time i get my hair cut. i feel like a move star!