had some packages sent to me by Amtrak. They called me at 6 am - thanks a lot - to tell me my packages were available for pick up. The only times available for pick up were from midnight to 7:30 am. How's that for customer friendly. Getting info was like pulling teeth. Unless you asked they volunteered little. I understand you have to pick up your stuff within a couple of days. Not sure if they throw it out or keep it if you don't get it promptly. After the call I thought there's no way they can stay in business with this kind of service. Then I thought it must be government run and by George I was right. Another fiasco.