This is my first experience with Coffin & Trout, but I am sure it will not be my last. We experienced fantastic customer service and integrity throughout the entire process. Ed worked with us through every step spanning almost 4 months from our initial visit until we picked up the final product (most of that time was due to us making up our minds exactly what we wanted). The material, workmanship, and attention to detail is second to none. Everything came together just like we discussed along the way including the final price. I would highly recommend them to anyone that wants a truly unique quality product that they can treasure for a lifetime.