For the second time in as many weeks we have had great difficulty in placing an order over the phone. Just tonight, around 5:30 pm, when we called we were asked if we could be placed on hold. Of course, we said yes. And then we waited, and waited, and waited. So, we hung up and called again. When asked if we could be put on hold we said No we were just on hold and noone helped us. So the girl began to take our order. Unfortunately, we didn't get to complete our order because they somehow disconnected us. My recommendation is not to place an order, ever, over the phone with Rocco's!