They are unresponsive, wait times to speak with a person to even request service average a hour. They have minimal contractors on their list even for emergencies, they have no direct contact number once you have had a bad experience and generally do not care if your issue is handled in a timely fashion.
I had some sort of leak ongoing and after 1.5 hours on hold to speak with someone, they told me they had hours and hours to even locate a service professional who then had greater than 24 hours to respond. They refused to authorize my hiring of an outside contractor with subsequent reimbursement. The ongoing issue has caused further issues including electrical and drywall that they refuse to cover calling them "secondary damage",. They told me they do not care if they have bad reviews and offered no apologies or reasonable solutions whatsoever.
This is the most disreputable company I have ever dealt with.
DO NOT use them for any reason!!!!