We have been regulars for 9 years. The new owners don't seem to have a clue. I really hate to say this because I always try to support local. Not only has the quality gone down, but the TIME IT TAKES TO GET YOUR FOOD!!!! I am not kidding when I tell you 45 minutes to stand in line. Order. Watch 10 people scurry back and forth behind the counter. Finally got my big order which was one plain lightly toasted with light cream cheese and one breakfast sandwich. Everyone was mad. Everyone was up talking to the owner. I thought it may have been a busy Saturday, but my friends just went yesterday and SAME THING!!!! My friend waited 30 minutes and then opened her bagel in the car to have the order wrong. So disappointed. Note to owners: if people had 45 minutes, we'd be at Crackers and Company or IHOP to sit down and be served. This is supposed to be FAST FOOD. New travels quickly and need to turn this around quickly. I hate to see this place go under. I'll happily update this review if things change.