We are locals 5 minutes from Green Valley Ranch Resort where the Tides is located. We eat out every day and sometimes twice a day. We spend substantial amounts of time at the GVR Casino and the restaurants there. For some reason we have never eaten at Tides, so we went today, at 12:00PM, for lunch before a movie.
We sat at a table at 12PM. It took an unusual amount of time for someone to approach us and offer water. Bread arrived at 12:15. We had eaten all the bread and still no server. At long last a server arrived and we already had our order ready to go. From the time Anne took our order until the time we chased Anne down, asked for the appetizer check and left at 12:47 we had not received our lunch order, our water had not been refilled even once and we were left sitting for almost an hour simply waiting. Come on guys! This was lunch - a meal that should be available, efficient and able to be served and eaten in under an hour.
Something is very wrong with the Tides and it was not Anne our server. There is a staffing issue with service and the kitchen was asleep or terribly overworked. Consequently after almost an hour, we never did get our lunch. We had never eaten at the Tides, and now we never will.
There is no excuse for horrible inattentive lax inefficient understaffed service. The manager should be ashamed of his management. This is an example of a restaurant that really doesn't care about its customers. We'll let our host know of the poor service and hopefully management will read this review. We would be happy to discuss it with them.
In good conscience, on the basis of service alone and customer care that is abominable, we cannot commend the Tides to you.