I usually give 4/5 stars to restaurants... sorry to give a low score to this one.
(We have visited the store in Arcadia and were so excited to have one off of Shea)!
We went in to buy 4 chocolate shakes last night. The place wasn't very busy.
When the young man started scooping out the ice cream (from the bottom of the barrel) he noticed ice crystals had formed. He showed it to the manager and she told him to continue scooping it out "we don't waste anything". She said it in front of all of us.
We starting drinking our chocolate shakes and every time we did, ice chips came through the straw. So disappointed! Didn't mind spending $5.00 per shake for good quality.
Worried that this location is not interested in serving top quality/fresh ingredients to the customer.