We haven't been back to Pei Wei in a while since they made some serious menu changes and things seemed to have gone down hill. Today it was more out of convenience than anything else that I actually went back.
The staff were friendly enough and I placed my order very quickly, but since it was before the typical lunch rush would begin there were very few of us in the place. The things I noticed though before my lunch arrived began to trouble me. First was the doors to the restrooms, they were filthy! The restrooms themselves were clean enough, but the doors looked like they were from an old service station; covered with greasy dirt on both sides.
Once I sat down and began looking about the dining area, which appeared clean at first glance, began to show it's true state. Carpets that were badly in need of a "bisselling", spots under the tables that showed that the tables had not been moved when the floors were cleaned, the stainless steel was a mess and the soda machines were an absolute disgrace. When I went to take a bottle of soy sauce off of the shelf all of the bottles were filthy and actually stuck to the shelf!
In the same line the wood work and the window sills had not been dusted in a very long time. and the more I looked about me the more details I came across that should have been taken care of by an observant staff.
When I told the manager of some of my observations he did in fact take all of the soy bottles into the back to be cleaned and he came out and cleaned the shelf himself. A good first step actually.
All that being said the food was pretty good, which was really a surprise. And that's a good sign too.