There is plenty of indoor and outdoor seating, including room at the bar and more traditional restaurant style towards the back of the restaurant. Our greeter and waitress were very friendly. No criticism about the service.
My only "complaint" is the food. I will start off by saying that their garlic spinach ($2.75) is SO GOOD. I'm definitely ordering that next time. However, I would not recommend their Seafood Cobb Salad ($14.25). I know... what am I doing ordering a salad at Gordon Biersch? I was really craving a salad, and the restaurant was not my choice. The dinky shrimp in the salad was soggy, and the bacon tasted artificial. The salad overall just did not taste fresh. My friend said it was better before, but I guess I should have known better than to order a salad here.
At any rate, I plan to visit Gordon Biersch again and hope to revise my review after trying something different, but I was just not convinced of their quality if they can't master the basics!