Last year I brought my car there for service asking for a Transmission flush because I didn't know how long it's been since the car- previously owned had one and I felt as if the Transmission was slipping. I've had cars in my days to know when the transmission is going out. At only 70K I had to get a new transmission for my 2007 VW Jetta Wolfsburg edition. My point is, I went to them with these exact statements, instead they steered me into an $1100 worth of "maintenance" that would fix my driving problem. It didn't fix the problem, so I had to go back the next week to get a new transmission which was $4000. I think as a FEMALE I was taken advantage of, even though I had specific reasons that it was my transmission. The two pieces of paperwork that I have makes no sense. The first one, it said customer concerned about transmission- found no transmission problem.... second paperwork, customer concerned about transmission- needs new transmission. JUSTIN BEARDLEY the manager did NOT ever APOLOGIZE to me and he did not ACCOMMODATE me even after I emailed VWUSA. So, I will not be buying another VW. I am NOT buying from KEFFER. Instead I am going for something else that gives better service and have better resale value. THANK YOU KEFFER VW! Merry Christmas to you JUSTIN!