I love deep dish and was extremely excited to hear that a deep dish pizza place was opening in Toronto. I placed an order on Oct 21 for their classic pie through the orderit.ca website (the only way you can purchase). Website said my pie would arrive in 1 hour. My pie did not arrive in this timeframe making me worried that my order was lost. No phone number listed to call Parlour so that I could check on my order. My pie finally arrived after 1 hour and 20 minutes (20 minutes later than expected).
The pie was cold, very cold. I had to put it in the oven to heat it up to an edible temperature. This was very disappointing. It is possible that the pie would have been tasty if it arrived hot and on time but, unfortunately, this was not the case.
I contacted Parlour to let them know of my experience and they apologized. They told me that they were aware of problems and delays from orderit.ca due to other complaints and were working with them to resolve these issues. They offered to credit me for another pie and give them another chance.
I ordered another pie 3 weeks later. This time I chose the vegetarian pie. It arrived exactly when it was scheduled and it was hot. Pie was tasty but too tomatoey for my liking. I wouldn't choose this variety again but would give the classic another try.
I'm hoping that they can work out all the kinks and that a consistent quality and service standard is met.
Also, the delivery charge from orderit.ca is quite high. I'd definitely order more if there was a pick up option. Orderit.ca is making a killing.