I originally wasn't going to write a review until I looked at my copy of the receipt which was literally seconds ago; I'm a highly dissatisfied customer to say the least. My husband and I have been loyal customers and sadly last night will probably be our last visit.
I went through the drive thru and ordered 2 roast beef Max's and 2 Jamoca shakes and 1 large curly fry. The lady thought I said "2 roast beef classics" I politely corrected her and her exact words were "what is a roast beef Max where do you see that on the menu?!" Shocked she would talk to a paying customer like that I apologized I've always called it a roast beef Max nobody has ever corrected me before. (Apparently it's called the half pound roast beef sandwich) so I get past that and go to pay, the total came to $22.59 I wanted to pay $12.59 with cash and the rest on my debit card (it's never been a problem with any of my Arby's orders...until last night) the lady (mid set medium hair it was curly and I think there was some blonde but mostly dark hair) said there is no possible way to pay half cash half card... It was possible all the other times why not last night? She accused me of lying and saying there is no possible way I've done that at an Arby's.. uhm. There is.... I do it all the time. I use my tips from work first then put the rest on my debit card. You just hit the cash button and type $12.59 then it will ask the remaining $10 be paid to which I give them my debit card. It's really not that hard. I asked to speak to her manager and she claimed to be the manager I didn't get her name but she was talking to a gentleman named Austen right next to her who wasn't polite either. I just paid with my debit card, she didn't offer me any catch up or thank me for my purchase so I just left. That was 01/14/18 at about 15:58... Now on 01/15/18 I'm looking at my receipt and one HALF POUND sandwich was $5.99 the other was $5.41 (they both were the exact same sandwich) why the price difference? I'd understand if I was charged a meal and then one just sandwich but they charged me for a large curly fry for $2.29 (and the "large" wasn't even half way full) and they charged my 2 Jamoca shakes for $7.18 (which was NOT filled up all the way either) so I was over charged sure only by some change but every penny counts. (I attached the receipt so you could see) overall bad customer service, I'm getting over charged, your employees don't know how to work a basic POS system for me to pay, and my larges aren't filled all the way to the top. More than likely won't return to this location.