Unprofessional, did not get what we paid for, when we tried to email the owner it took multiple attempts and almost a week to get a reply, then days between replies, (then we were told that since we did not contact them soon enough they can not help us), then when we told them the problem we had they verbally attacked suggesting we are just trying to get free work... Would make sense if there was any work that was given in the first place. Do yourself a favor and go somewhere else before your hair is ruined, and if it is ruined it will be anyone's fault but the Salon's so don't waste your breath and hope for any kind of apology, you will most likely just be verbally attacked as well.