I have to say, besides the silly and incessant commercials on the radio, this place is amazing! The first time I went in, the manager (Chris) was the one to help me. He did a wonderful job of finding exactly what I wanted. The anniversary band I chose used prongs to hold the diamonds in, but my wifey is hard on her rings because she won't take them off to save her life. :-) Having said that, I had a diamond or two fall out. The replaced them without hassle. It happened again. I went back, and I decided to get a different style that would hold up to more abuse. They gave me full credit for the original ring I bought!!! When I went in to find a new ring, Sarah Hurwitz is the lady who helped me. What a charming lady! Guys, if you want someone to talk 2nd Amendment and hunting while you're picking out a beautiful piece for your significant other, ask for her! Shane Co., your service is impeccable! I won't go anywhere else for jewelry again.