Wow! So glad I found this company on help! They are a wonderful company and we were thrilled with the bouncy castle, the price and the service we received. Exceeded my expectations. I felt bad because my dog got a hold of the ball and popped the ball :/ however they were very gracious about it and understood. I tipped the young men who set up and took down, there were two different sets of crews but both were very professional and they worked in the cold morning and evening to set up and take down.