I've never had a problem here. I will receive coupons through the mail once in awhile but if there are none available I come here anyways. The stylists are friendly and are very accommodating.
The inside is always kept clean and they don't force their products on you. I do like the fact that they keep a record of the cut you normally get but just make sure to remember it cause if you go to another location they will not have it in the system. Not much more to say but try it out for yourself if you happen to be in the area.