I bought my wedding dress here (spent over 3K with alterations included) as well as my wedding reception dancing dress here. The service was extremely underwhelming, especially for a bride. I live in New York and I had my wedding in Cornelius so I thought it would be best to buy my dress close to the venue. The staff seemed uninterested in my buying process. There were always 3 women at the front desk at all times and when I walked up they made it seem like I was inconveniencing them. The Ukranian woman who did my alterations was very cold and slightly rude during my alteration process (which I had to fly down for).
I understand that they must deal with a lot of younger girls for high school dances so maybe their level of service is lower, but please work on your customer service for brides. Even offering a bottle of cold water would go a long way (which they didn't do). Out of all of my 10 vendors, I worked with for my wedding in Cornelius this was the least impressive. I will not be back.