This restaurant has changed hands a few times over the years, and this time, I think they really got it right.
Funny story; when we went there, we were seated at the back by an old gentleman who had a HUGE bowl of candy next to him. This puzzled us, so we finally asked him what the candy was all about. It turns out that the woman who owns the place, had been a friend of his for years, and she always brought him over candy when he visited. The candy was for sharing, so we got to have a piece or two as he regaled us on how the owner made cookies that were free for customers one day a week and how she also had memorials to local police officers in the place. It was heartwarming, and that was BEFORE we got food!
That alone was enough to endear me, but the overall feeling of the place was really good. The Grill is all in one big...well, HUGE room. No dividers between bar and eatery, but you don't need it. The noise level is what you'd expect, but not too bad and may I say, the food was GREAT. You have options for all sorts of sides, foods (from pizza to great sandwiches,) drinks (full bar,) and the service was great.
So, if you want a place with food, atmosphere and some HEART, get your fill at the New Heights Grill:)