The store manager Miriam can barely speak or understand English which is probably the reason my refund isn't on my debit card (5 days later)The assistant manager is rude, she just works the register and is miserable taking food orders. I told the assistant manager I wanted a refund and she's like "there's no refunds! Why you want refund? Take too long?" Had to literally yell at her just so the even worse manager would come refund my money. Wanted a refund after they gave me a pre made milkshake that was separated (must have been 2 days old) and looked like vomit! Also watched both managers throw onion rings and fries in the same basket and same oil and fry everything together. That's just gross. I don't want my fries tasting like onion because you're lazy. Even at mc Donald's they use separate oil for fries, chicken, fish , etc. I don't mind waiting long for something that's actually good. It's Arby's, shouldn't have to wait 20 min for sliced beef on bread and deal with every employees crappy attitude because they chose the wrong career path.