Sadly, I am changing my five star review to a one star review, based on terrible customer service. I have been a loyal customer. The food is excellent. I have introduced friends to the restaurant. After tonight's horrible and disrespectful service, which could have been easily rectified but was not, I will not be back. We waited for over a half an hour for our food. That was Ok. We were sharing a bottle of wine and enjoying our conversation. When the food finally came, they had messed up my order and had to redo it. OK. By the time my food came out my friend was done with her meal. Not so OK. By the time I was done we had missed our movie. Not so OK either. The bill came with no apology and they charged me for my very late meal. I asked to speak to the manager, explained my situation and asked to have my meal taken off the bill. She was very nice, said she understood, and said she would get it taken care of. After another wait and having to ask for the bill yet again, I discovered that they had only taken half my meal off. When I got up from the table to asked what happened she said she had called the owner and had been told to do that. When I asked why she didn't bother to let me know that when the waiter brought back the bill she just looked at me and said "no one told you?" That was it. No apology. Did not seem to care a bit when I said she had just lost a customer. Not OK at all. Customer service is as important to me as the food. If you don't take care of your customers you'll lose them. They have certainly lost me. What a shame. Looking at the other reviews here it looks like they have lost more than one customer. By the way, we walked in at 6 and left at 8. How's that for S. L. O. W.