Best experience ever! Many thanks to Malcolm for being so helpful and honest.
So here's the story:
I drive from LA to Vegas for a friend's wedding, and my car overheats once I get into town. Fortunately, it was just low on coolant (silly me), so I got that squared away pretty easy.
But I had heard that if your car overheats, it's a good idea to get an oil change because sometimes the high heat can damage the oil. I had no idea if that's true or not, but --better safe than sorry -- I was about to make a long drive through the desert back to LA.
So I bring it in to Jiffy Lube. I told Malcolm my story, and he was SO helpful. He informs me that he can check to see if I need it or not, based on appearance of the oil. So he does, and tells me I'm good to go. No service required.
He literally told me "Hey, I don't want you paying for anything you don't need.". Then him and Ty topped off my fluids, put air in my tires, and sent me out the door. No charge, just lots of helpfulness and a smile.
This kind of honesty is good for everyone, because I'll definitely be giving Jiffy Lube more of my business in the future, and YOU should definitely go visit Malcolm and the crew on Decatur. He'll set you up right!