Service: friendly and average, sometimes slow, sometimes fast depending on the time of the day and how many people are working, but it's one of my FAVOURITE to-go lunch spots. It's fast, cheap, great portion, great options, and on the healthier side of "fast food" places.
Food: I always get their white rice or rice/salad base, shrimp or tofu, and switch around on the veggies and sauces. I'd say everything taste pretty consistent and great every time I go, and you can always ask for a little bit more on the sauce and toppings if you love your food saucy and messy lol.
Overall: blame my Asian palette, I'd choose my fast food from here over McDonald's across the corner anyday!