Disappointed. My neighbors have used Payback for a long time and like them. They are less expensive than the service I was using, so I decided to switch.
I made it very clear that I wanted quarterly service at my house. The first visit went well. The tech showed up on time, was friendly, and seemed to do a thorough job. We did not have pest problems for a long time after the service.
But I didn't hear back from them again. I waited and waited because I believed they'd contact me to schedule the next service. I finally broke down and called and again said I want quarterly service, made an appointment for this morning.
No one showed up. No one has called me. Crickets.
I will now go back to my former provider, Atomic Pest Control, even though they are more expensive. They scheduled my dates regularly, sent me email reminders and always kept their appointments. Yes, they may cost more but the service is also much greater and worth it.