UPDATE:
I had to visit again to get my kitty checked out for a cut he had. I met Dr. Inna and you can absolutely tell she cares for the animals. She assured me that my previous experience was not how she runs her business and she apologized for the extra charge we weren't aware of. She ended up taking that price we payed towards my kitty's procedure. Good customer service and will be going here again!! Thank you Dr inna!!!