If I could apply zero stars to this review I would have.
This company Guardian Protection Services is the biggest scam I have ever came accross in my 60 year life right in the public's face.
My 86 year old mother lives in an adult mobile home park which is gated and does not allow any solicitors. A third party solicitor was able to gain access to my 86 year old mother's mobile home park and knock on her door. Even though my mother already had an eacy to use and understand security system installed at her home and already up and running (Life Alert) this salesmen ignored this fact and talked my mother into his newer upgraded hot shot Guardian Security system with all the bells and whistles (Honeywell). He told her that all of the equipment was FREE..
What he did not tell her is that she was signing a 5 year written contract with no bail out for $60 dollars a month (direct debit)
at more than $3,750.00 dollars for this new system weather she liked it or not.
The Contract was written in super small print and mom is super honest with a big heart and trusted this third party salesmen from
AMP Security.
Guardian came out and removed my mom's simple easy to use Life Alert system and replace it with a honeywell system which tapped into her furnace/air conditioner wiring as well.
This system was so complicated that my mother was having me come by all of the time to re-set the heater or air conditioner or some alarm would be going off she did not understand, and needed to be turned off.
We opted to remove the system, we called Guardian who said since my mother signed a 5 year contract with the third party AMP Security salesmen there was nothing Guardian Security Systems could do.
They were now holding my mother hostage for $3,800.00 and the five year contract. Even thought the original third party solicitor illegally entered my mothers gated community to get the contract signed.
After weeks of contacting Guardian by phone and with detailed letters they ignored, we removed the Honeywell/Guardian equipment cutting it off the wall and throwing it all in the trash. We called Life Alert back and my mothers has her easy to understand easy to use security system back up and running now.
This all did not happen without a cost to her. She had to pay a heating and air conditioning professional to come out and remove and rewire her furnace and air conditioner at a cost of almost $300.
My mother now is receiving at least one call per day from Guardian people playing stupid and saying that they are not getting an emergency signal any longer from her home to their equipment, (which in the AMP salesmens terms was my mom's equipment free). Probably cannot get that signal from the city dump.
I will be taking them to Federal court soon.
You have been warned about Guardian buyer beware. !!!!!!!