They were on time and quick, however they neglected to mention there is a bedbug charge per item. I told them on the phone the reason they were taking my stuff was because of bedbugs. Since they didn't tell me about the charge on the phone I wasnt prepared to spend an extra 210 dollars and i couldn't afford to have all my big items taken. Now I have to fight with my landlord about being in the apartment longer than expected. I knew going into this that they couldn't give me an accurate estimate over the phone but they could have told me about the extra charge.