Watch for up-sell, especially the grey-haired, tall guy who announces "I'm not trying to up-sell you".
Having called first and being assured the tire was in stock and could be changed if we arrived before 6pm, we drove in on the doughnut at 5:45pm; the doughnut being a desperation flag, especially near 6:00 pm.. It probably doesn't help that my daughter drives an Acura, like maybe money doesn't matter to anyone that can afford an expensive car.
The bottom line is the grey-haired, tall, old-guy wouldn't
(nay, "could not") sell just one tire. He said we had to buy two Michelins because of "matching tread-wear tolerances" and "corporate directives" about "potential liability" for brand mismatches. He wouldn't even consider matching to the other Discount-bought, month-old tire with only about 500 miles on it. What a crock! We went to the nearby Wal-Mart (open until 8:00 pm) instead...we were, in fact, desperate....but not stupid.
I have been a loyal Discount customer for 40 years, when it opened its first Scottsdale store. They have kept the free air-check and free flat-fix policy, having now grown into the world's largest independent tire and wheel retailer.
My local Scottsdale Rd. at Oak store has always treated me right, I think. Frankly I have so grown to trust Discount that I haven't for decades even considered a tire purchase elsewhere. This experience at 1677 W Chandler Blvd, Chandler gives me pause to reconsider. I will comparison shop next time.
Avoid the shop in the associated photo... maybe try the one at 6205 W Chandler Blvd, or my regular at Scottsdale Rd and Oak. But, frankly, I can no longer recommend Discount, without hesitation, ever again.
The old, grey-haired, tall guy in Chandler has shaken, but perhaps not severed, my 40-year trust and loyalty. I guarantee that neither I nor my family will ever shop that particular Chandler store again, even should they fire that sleazy geezer.