Store associates do not give accurate information out and then once you sign up, they act like they have no clue what you are talking about and tell you that you heard it wrong, despite having notes from the sales associate in writing. Specifically, they tell you it is a 1 year contract, but it is 2. They tell you you will get a $100 Visa gift card, but then they tell you "oh no that wasn't for that promotion" despite, again, having it written down on your paperwork. There it is, in writing, and the store associate will tell you you heard it wrong and not honor it. I would not recommend working with Daniel here as he screwed everything up in the first place and then when I called in, Andrew says, "well this isn't really my deal... I'm not getting in the middle of it, call back in a few days" I.E he has no desire to help you solve your problem. Natalie, I wouldn't even bother with her, she has horrible customer service and can't be bothered to take a message. I am not sure who that leaves and when you call customer service GOOD LUCK finding anyone competent.