They are always friendly, fast, and honest. I have been to a few different superiors in town and I have liked all of them. This one is no different. They let you know what they think your car needs done and let you decide when and if you're going to do it, no pressure or scare tactics (I.e. "Your car is going to break down as soon as you leave if you don't do xyz). I've always felt they were honest and straightforward with me.