I go to this Dunkin' Donuts a lot, but after my last experience, I will NEVER go back. First, I waited in line at the drive-thru for about 35 minutes. I got boxed in and couldn't get out of the line to try and park and get into the store to get my order (thinking it might be quicker). Then when I FINALLY got to the window, the woman working there tried to give me a wrong order. When I corrected her and stated that was not what I ordered, she gave a huge sigh, rolled her eyes and promptly walked away from the window, not even telling me what she was planning on doing. After another 5 minute wait at the window, she came back with the correct order, did not say a word to me, did not offer an apology, swiped my card without telling me the amount and sent me on my way. And when I started to leave, I noticed there was a line outside the door as well! People need to realize they are in a SERVICE industry......from that day on, I have not gone and will continue to make my own iced coffee from home.