I give them a minus five..after three technicians and next to no sevice for at least two months and being charged over eighty dollars a month! What a joke this company is...never get an actual american either on the phone or tech..ond didnt bother even knockibg on door, chose to lid and say he called lol other 2 both said something different, girl to day had me on the ph for over an hour said she'd send a new machine by mail..just got a new one...now another..what a joke! To-night no service at all. Cant work, cant watch tv..think i need a rather large refund. Btw i signed up for 29.95...my bill has bedn quietly going up over the last yeaf and half w/o explanation.