My husband hired them to pick up a group of 9 people and take them to a local restaurant and then do a return pick up later. This was a special birthday celebration, planned well in advance. We have an email from SW Limo confirming the date and time. On the event date they sent us the driver's name and phone number. They did not show up at the agreed upon time so we called the driver and he said he was on his way. When he didn't show up another 30 minutes later, we tried calling again but the call was not answered. End result: They never showed up!!! After waiting over an hour for them to arrive, we made other arrangements. Fortunately, the restaurant could accommodate us two hours later than our reservation time. I would never use this company and can only say "Buyer Beware" if you do hire them -- and make sure you have a backup plan. I had to choose a star rating in order to post this review, but they don't deserve even one star.