Let me start by saying that I think T-mobile is the best mobile network in the country for anyone that travels in and out and that I had gone to this store a multitude of times before having this wretched experience.
This was the only store that I would frequent for anything mobile. Shadi had helped me out a lot, was a nice guy and was very knowledgeable. Upon returning home from a trip (where I had gotten my phone stolen overseas), I went here immediately for help. The young lady that helped me was kind and since both of our families were from the same place in Mexico, we got along great. I asked for her advice on what to do since I wasn't due for a JUMP until February and I got back home in November. She said that I could make an insurance claim and have a phone sent to my house and then JUMP it in Feb. (For those who don't know, JUMP is the T-mobile insurance plan and, in this case, JUMP is the act of upgrading without a contract). I was sick of that phone and I really wanted an immediate solution (to have a phone on the spot since I hadn't had one for a few days by then), so she suggested getting a new phone right there and then and then making the insurance claim in February to make the JUMP. I agreed and left the store feeling happy.
I went back in February and they denied my claim because my phone had gotten stolen a few months prior and was not reported during the allotted claim filing period. You have got to be effen kidding me. I said, "Look guys, I am not trying to shoot myself in the foot here! Why would i try to sabotage myself?! There is clearly a miscommunication!" They said they would talk to said associate and would contact me to fix the problem. A manager was there and even he had said that it wasn't fair for me to have to pay for two phones because of someone's bad advice.
Guess what? I got a phone call and was told that I will be stuck paying for two phones because that young lady (that provided me with incorrect information), had denied that she ever told me this. I will never go back to this location. I have told people to steer clear. I now go to the location on 7th ave and McDowell where Joaquin as been wicked helpful. I am not happy that I am stuck paying for two iPhones. Not one bit. Especially since I just lost one of my jobs.