Yes, this is how you do it. This place restores my faith in humanity. Not only do you get a nice, hot beverage, you get it with a shot of extra strength customer service and a healthy sprinkle of efficiency. Starbucks may be a corporate overlord, but this particular branch looks after the people.
Catering to the morning rush, this particular Starbucks in the York Concourse should definitely be considered the gold standard. Mobile orders are prepared by a dedicated team so there is no bottleneck. Even when buying in-store, there is a designated order-taking person in the queue so that by the time you're at the counter, they've got your order and all you have to do is pay.
Most importantly, they're designated as a Starbucks Express which means, NO FRAPPUCCINOS. No 20 item customization, extra sugar, extra cream abomination. No unicorns or crystal balls. They serve everything else on the menu so it's not a big loss in my opinion. If anything, it allows things to move very smoothly which is exactly what commuters want. Get in, get out. If that bothers you, there are many other Starbucks just outside on Front St.
Plus, the people are so nice. Yeah, most people at Starbucks are pretty nice, but these guys are extra nice. Every one of them says good morning and asks you how your day is going. I've had nice chats and gotten recommendations from them (very berry hibiscus made with coconut milk instead of water, thanks Rhys).
Once, I was an idiot and tried to pour milk while the top clearly wasn't screwed in and it fell straight into my drink. The girl refilling lids there immediately said she'll get me another one, and she did. This place has to be the "how to run a Starbucks" poster child. I hope the manager there is being awarded every "employee of the month" award.
(36/100) - 2018