BEWARE LOCAL RENTALS! Such a ratchet place. I am from Phoenix and I decided to rent a car to drive away for the weekend. I prepaid for a mid size car on their website to be picked up at 10:00 am on a Wednesday. The total was about 53.11 without the extra fees and was going to pay for their insurance upon arrival since THE WEBSITE DID GIVE ME AN OPTION FOR IT CAUSE I AM FROM PHX but gladly took my credit card info. Upon retrieving the car and getting there early, there were about 12 people waiting in line with only 2 clerks. The wait was about 40 minutes to see any human form of communication. The lady was very snappy and asked for my last name. NO hi, hey m'f*cker how you doing? Ugh. She immediately notices that I was from Phoenix and asked to see my ID, Credit Card and Proof of Insurance. I gave them my Insurance Card but it wasn't enough. The lady asked about my deductibles, monthly payment, coverage, etc.... I literally felt like I was being interrogated by the CIA about my car insurance. I tell her," Gorl, I am sorry but I don't have my whole insurance policy memorized." She got irritated and rolled her beady hateful eyes at me. So I offered to call them for her. She annoyingly agreed. Upon speaking with my insurance, turns out I didnt have comprehensive insurance. She then quickly hung up on my insurance agent. And rudely says, no I cant rent you a car sorry and sucks her teeth with her and chola lipstick. Now, this is where I wanna cut someone. I told her I can add that coverage to my insurance immediately but she said you would have to provide it in writing. Then I said, what the hell was point of the phone call and why do you tell people you need insurance proof AFTER you pay and make a reservation and furthmore, why must it be very specific? I told her I wanted to cancel cause it was becoming a hassle at this point but she said I couldn't. Then, I said I wanted a refund but said I had to speak with a manager which would take another 30 minutes. Why? Cause his fat @ss is on lunch. I grudgingly wait. Only to get offered a discount instead. Mmm kay. No. I explained my situation and I told him I would never rent from them again. And he nonchantly walked away without any f*cks. K den.
So the moral of the story is, if you rent locally, don't pre-pay ONLINE unless you have WRITTEN PROOF of insurance with Comprehensive and Collision coverage to a third party. An insurance card won't suffice! But the scam is, they DONT TELL YOU THIS UNTIL AFTER you submit your credit info. And you can't cancel or get a refund so they charged me the initial payment of 53.11. Nor do they offer you their insurance before hand and it doesn't matter at that point. Never again with this company. Had I been an out of towner or a terrorist. I would have gotten a car with no fuss. So 2 hours later and a charge of 53.11, no car. So annoying and upsetting. Bottom line is they suck. Bye Felicia. Next.