Been here maybe 15 times in three years. The food and service is usually great. Last visit which was last night, not so much.
I took my family of four there to celebrate my birthday and my sons birthday. We usually get a $25 coupon in the mail for our birthday dinner, but didnt this year but went anyway.
We were seated with another family who were also celebrating birthdays which is normal in a hibachi restaurant.
They were on soup and salads when we sat, so the waiter promptly brought our soup and salads, and one bite in to our soup and salad the chef shows up and starts cooking. So, we had to rush our pre-meal to eat our meal which I hate.
Dinner was good and chef was great. I got the bill and told the waiter I never recieved my coupon for my birthday and he said they were having problems with automated email system for coupons. I told him I would give him my license showing it was my birthday and he said OK I will ask Tony, who I am guessing is the owner or manager.
He came back and said, no coupon, we cant honor it without the email which I found funny. You are willing to lose a repeat customer who came to your establishment on his birthday over a $25 coupon, because your system is having trouble. Bad business practice.