I needed a ride to a crucial meeting and decided to call Orange Taxi from Champaign to give me a ride. I asked them explicitly to be at my location at 3:30 pm, calling 30 minutes in advance.
At 3:40, (ten minutes late!) after calling them twice in the previous ten minutes I was told that "this is normal", and that "it gets busy" and it's to be "expected" when you call a cab!
I decided to call a different cab--the yellow taxi for my ride, who got there in little over 5 minutes and as we were going down the street, I got a call from the Orange taxi lady, who told me *they will never service me again, and then HUNG UP ON ME!*
They never even showed up at my place.
These people need to be shut down asap.