So, just to start, my vehicle was vandalized and having USAA I had no option but to go with their preferred vendor, whom was this location. As the tow truck came to get my vehicle, I Yelped and Googled this location and was a bit distraught due to the poor reviews. My car ended up being at Service King for a week and during that week, I'll admit, that I experienced some communication issues with my assigned Service Advisor. By the time the car was ready on Friday, I was upset and was disappointed in the service.
When driving to pick up the car when it came ready, I debated joining in on the other reviews on here to vent or actually ask to speak with the GM to share my experience. I chose the latter. This was probably the first time in a loooong time that I asked to speak with a manager, so I wasn't expecting much. All I can say is that I'm glad I did. The GM, Billy Murray, was more than professional. He agreed that my experience was sub-par and advised that it was not the norm, especially not how they like to run their business, and I believed that he was sincere. Murray listened to my concerns and made right of the situation. I was impressed with his appreciation for me voicing my concern to him and confirmed that my decision to do so was the appropriate thing in this situation. It's rare to find companies that still care about keeping the customer first ahead of all else, and that's what he made me feel.
I think we all get caught up in this world with venting on social media and never talking to a human the old school way, which is how it should be. I hope for all those who are bored reading through these reviews just as I was waiting for a tow, keep this perspective in mind. Whether you have an opinion, positive or negative, take it to the manager THEN post here- you'd be shocked at how humbling and HUMAN-like it will feel. Cheers!