What you see is NOT what you get when you buy from the order and go window! I ordered a frozen hot chocolate expecting something that at least resembled the picture on their giant sign. I received a plastic cup with a light brown icy mixture, topped with whipped cream, and no chocolate shavings. It tasted like a frosty, but without the smooth consistency, with whipped cream. It wasn't bad, but it also wasn't very good. Skip Serendipity and get a proper dessert from one of the fabulous restaurants inside Caesars Palace.