I was trying to get out of town for a long three day weekend. I have some points from Alaska air / Virgin America. I was able to speak with Amber. She listened to what I needed and spent a while finding me all different options to go to on the weekend. Amber listened and engaged me all the while still searching and getting very creative. Amber is a credit to the company and was an absolute pleasure to work with. Ty Amber from Boise!!!