I'll start by saying that any negative reviews are just wrong. I feel bad for the guy who got his cut poorly the several times he went there. Talk about bad luck.
I have been going to this establishment for roughly 10 years. Basically the time Ive been living in Arizona. (Cali boy!) Anyways, this place feels like a home away from home. I have my own barber who knows exactly how I like my hair cut. I walk in and they all welcome me by saying "what up Big Mike?!" Then we proceed to BS about all types of sports. Its what a man should want when he steps into a barber shop. These people know you by first name and know exactly how you want your hair cut. I have gone through various ways to deal with my hair and they help you all the way through it. They give recommendations and the whole process is a pleasant experience. I am one of many many people I see go in there as regulars and they treat them all the same.
At the conclusion of the cut they place a warm towell around your head to aide with the cut. They then give you the razor shave all as part of the experience. A true throwback to how a barber shop is supposed to be.
Of course with anything, their is better barbers then others. Next time you go in ask for Luis (who will always have a line because he has so many regulars) or either of the Mikes. You will leave very satisfied and look fresh with the new cut.