If I could give this place ZERO stars I would. I went in for my 8 year old daughters haircut and she was so excited for her appt, she talked about it for a week and woke up this morning so happy that the day came. She was excited to get a shoulder length trim and side bangs. That's all she talked about. We get there, and they gave us a stylist by the name of Lisa Ziemer (older lady with dirty blonde hair). Happy to get in her pink chair, my daughter sits down filled with excitement. I explain to Lisa, she wants shoulder length hair and side bangs. Super easy but hoping she makes it cut enough for my insanely excited 8 year old. What I didn't expect was for her to chop the bottom of her hair at the level of her ears. Instantly I panicked, stopped Lisa and asked her what she was doing. She told me she was doing and undercut. Wow that's strange, I don't remember even an ounce of a discussion about an undercut. She had mid length hair and simply wanted a trim to her shoulders. Even a child can understand those directions. After back and forth discussion about figuring out what the heck to do, she complained to the manager that she cannot proceed with daughter's cut because of miscommunication. Um no miscommunication, I gave simple instructions. She was ridiculously rude and does not listen. My daughter immediately started crying because she cut it so short and as a mom, that has to be the worst feeling. I was told she had years of experience but if that was the case, I would have received an apology, my daughter an apology and a plan to try to fix it. She ran away like a pathetic coward and left my poor daughter there crying with no consolation. I've never met or experienced a more disgusting level of service in my life and I truly hope she never cuts another child's hair again. To ruin an 8 yr old girls hair is devastating and I am left trying to fix it. I WILL NEVER AND I MEAN NEVER GO TO THIS PLACE AGAIN. GOOD LUCK TO THOSE WHO DO.