I frequent this location as well as others. My most recent experience was this past Sunday. Like many other businesses do when they are concerned with profit the establishment appeared understaffed. The waitress seemed hurried, and it took a while to get coffee, we never received any water and when our food arrived it was cold. Great location , tasty food, simply understaffed. My opinion as a business owner make customer service #1 priority. Put on enough people to properly and promptly, seat people, take their orders, deliver their orders as soon as they come up , and clear the dirty tables to start the process all over again. What it costs you in labor you will benefit 10 fold in comments and satisfaction. In addition the servers will garner higher tips.