I'd say it's about average for a chipotle. It's so close to me that I rarely go to any of the other locations. While it's usually a little slow because it's understaffed, the few people working at least try to be fast. I've had some quality issues with my food from this place, but nothing horrible. Usually crunchy rice or completely incinerated fajita veggies.
I just have to say that I used to live in Berea and would go to the Middleburg Hts. location. That was BY FAR the worst chipotle that I have ever been to. Plenty of people working, but they couldn't care less about how long you waited. I actually wrote to the corporate chipotle office with a complaint, and got a thorough reply and a free burrito. Went back a month later and it was even worse.
We all know what chipotle is. And this is what happens when you're a chain that's expanding at an alarming rate. I would guess the employees are not trained or paid well, since there is almost always a different crew of people when I go. It beats Taco Bell, but if you want real Mexican food, go to Neuovo Acupulco in N Olmsted. Damn good authentic Mexican food.