It was simple to schedule an appointment with Sherri. She was pleasant and friendly when I met her. I have straight hair and I wanted to just cut off the dead ends. The shampooing was great & I got to close my eyes for a bit. I asked for two inches off which she gave me and made sure I was okay with it. She ended up taking another inch off because I asked her opinion where the splitting started, so it was a total of 3 inches off. At the end of the shampooing, trimming, and blow out I loved how my hair felt and looked, it was HEALTHIER. I believe I have found my hair stylist! Thank you Sherri