Levi,
My wife and I agree. Being a sales rep for the company that she bought a diffuser from is in no way, shape or form reason to request a replacement. She is not now nor has she EVER sold these products.
Principle alone is the sole reason of extending my energy towards writing a review....and yes, nearly 2 months later. That's what happens when you have a bad experience with a move. Your company broke something and we asked you to fix it.
Your response to my review illustrates your view on customer services. You first apologize, then refute it with what I can only describe as excuses that point fingers elsewhere. Our boxes, all 43 of them, were fine. In fact they were nearly brand new. I find it hard to believe something was said to my wife during a time in which she wasn't present.
Being this is the first time hearing of your offer to replace the diffuser with an alternative brand, I will leave that decision in the customer service hands that moved us. We gave up on the "man with great character" as you quoted us, a long time ago.