As much as I would like to endorse a small, local business I had a fairly disappointing experience with Bill's Key Shop on University Ave. Apparently because the now bankrupt Saturn manufacturers were difficult to deal with, it's perfectly okay to be completely uncooperative and rude to a Saturn owner. And this was following an email exchange where I was clear about the make and model of my car before I went out of my day to visit their shop. I did find someone else who was happy to have my business instead.